Does Lux Madeira offer options for travellers with reduced mobility?

Yes, we provide adapted options for travellers with reduced mobility, ensuring everyone can enjoy our experiences safely and comfortably. Additionally, we partner with relevant service providers and offer a version of our GPS ebook specifically designed for travellers with reduced mobility.

What measures does Lux Madeira take to ensure sustainable and eco-friendly experiences?

Lux Madeira is committed to sustainable practices, including:

  • Partnering with local suppliers to support the local economy
  • Minimising paper usage through electronic ticketing and digital resources, such as a fully digital GPS ebook with a map and event calendar accessible on PC, mobile, and tablet/iPad
  • Promoting low-impact activities like hiking and nature walks
  • Collaborating with eco-friendly accommodations that prioritise sustainability
  • Supporting local animal welfare organisations
  • Educating tourists on responsible travel practices to minimise their environmental impact
  • Offering locally sourced meals and products
  • Organising environmental initiatives for groups to give back to the community and promote environmental awareness
  • Designing tours that leave a positive impact on the environment and local communities while ensuring an unforgettable and enriching experience for our guests.

Can I book last-minute excursions with Lux Madeira?

Yes, we offer the possibility of last-minute bookings, subject to availability, providing additional flexibility for our clients.

What safety procedures are followed during adventure tours?

Our partners follow strict safety procedures, as required by Portuguese law. These include equipment checks, safety instructions, and the presence of experienced and certified guides.

Does Lux Madeira offer international tourist support in different languages?

Lux Madeira offers support in multiple languages, including Portuguese, English, French, and Spanish, to ensure a seamless experience without language barriers.

How can I personalise my tour or travel package with Lux Madeira?

You can personalise your tour or package by contacting us to discuss your preferences and specific needs. This will allow us to adjust the services as desired.

What types of themed activities are available for Lux Madeira clients?

We offer a wide range of themed activities, including cultural tours (gardens, museums, and monuments, gastronomy, wine, and city visits), adventure tours, boat trips, 4×4 tours, extreme sports, and golf, tailored to the client’s specific interests.

How does Lux Madeira ensure the quality of services offered by its partners?

We ensure quality through rigorous partner selection, continuous monitoring, and client feedback to maintain high standards for all offered services.

What are the benefits of choosing Lux Madeira to organise MICE events?

Choosing Lux Madeira for MICE events guarantees personalised and high-quality service, with attention to detail, flexibility, and a vast network of partners to provide the best solutions.

How does Lux Madeira handle changes or cancellations in clients’ travel plans?

You can read about how we handle changes or cancellations in our general terms and conditions.